SPASA does not offer a formal dispute resolution service, however we are anxious to assist consumers to resolve issues with their SPASA member.

We cannot act on a verbal complaint, which means that to approach a SPASA member with a consumer’s problem, we will require evidence in writing of the problems faced.

On receipt of a consumers complaint (in writing) SPASA will make contact with the member in question and recommend that the issue is addressed as a matter of urgency. We will then advise the consumer of our contact with the SPASA member.

If the member prefers not to take any action, and we are advised accordingly by the consumer, that member will be advised that SPASA will recommend that the consumer takes the complaint to the Office of Fair Trading for their assessment.

Should a consumer wish to make an inquiry direct of the Office of Fair Trading or check validity or currency of a licence their telephone number is 13 32 20.